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Patient Enquiries

If you’re currently a CDA patient and wanting to reach us, please contact us on 1300 232 362.

For medical emergencies, please dial 000.

Please take a look around our website for more information about CDA’s holistic health services and medical cannabis therapies, dosing informationconsultation costs, and other FAQs.

If you’re a pharmacist looking to dispense plant-based products, please visit www.CanView.com.au.

It’s been 10 days and I still don’t have my approval, what do I do?

Clinic: If it has been longer than 10 days since you visited our physical clinic, please contact us via phone.

Telehealth: If it has been longer than 10 days since you’ve made a payment for the Telehealth consultation and you are yet to hear from the clinic or pharmacy regarding your application, we advise you to contact us at info@cdaclinics.com.au. Sometimes there can be delays with either the application approval or the pharmacy receiving the product.

I have not received an invoice to make payment for my consultation yet, what do I do?

If you’re yet to receive an invoice for your medical cannabis consultation, please contact our Patient Care Team.

How do I upload my paperwork?

You can upload your paperwork here. Once we have reviewed your paperwork, we will contact you to organise your consultation.

What do I do if I need a repeat prescription?

If you require a repeat prescription (and you do not have any repeat prescriptions at the pharmacy) please contact our Patient Care Team to book in a follow up appointment.

What happens after I'm approved by the TGA?

Once your prescribing doctor receives your TGA approval, they will create a prescription for the prescribed product and send it to the relevant pharmacy.

Where does my prescription go?

The clinician will discuss with you during the consultation which pharmacy the script will go to.

Will I need to book another appointment, or can I just collect the prescription from reception?

At the time of booking in your initial consultation, the Patient Care Team will book in your follow up consultation for 6 weeks later. Should you require a follow up consultation sooner than 6 weeks after your initial, please don’t hesitate to contact our team. There are patient cases that require a follow up sooner than 6 weeks, and if you are one of these patients, the clinician will discuss this with you in the appointment.

Can anybody pick up my prescription or collect/receive it?

With proper identification, a person other than yourself can pick up the product on your behalf. However it is best to check with the dispensing pharmacy.

How do I get my product?

Once the pharmacy has received your approval, you can either pick up your medicine, or alternatively, have it securely posted to you. Some pharmacies, however, may not arrange shipping. All of CDA Clinics preferred pharmacies can arrange shipping.

What do I do if I need to make a complaint?

We pride ourselves on providing the best service possible to our patients. However, if you have had a bad experience with CDA clinics please submit your feedback here