After the consult
It’s been 10 days and I still don’t have my approval - what do I do?
Clinic: If it’s been longer than 10 business days since you visited our physical clinic, please contact us via phone.
Telehealth: If it’s been longer than 10 days since you made payment for the Telehealth consultation and you are yet to hear from the clinic or pharmacy regarding your application, we advise you to contact us at firstname.lastname@example.org. Sometimes there can be delays with either the application approval or the pharmacy receiving the product which can elongate the process.
I haven't received an invoice to make payment for my consultation yet - what do I do?
If you are yet to receive an invoice for your Medical Cannabis consultation, please email our Patient Care Team at email@example.com.
What do I do if I need to make a complaint?
If you’re wanting to make a complaint, please click here.
What happens after I'm approved by the TGA?
Once your prescribing Doctor receives your TGA approval, they’ll write a prescription for the prescribed product and send it to the relevant pharmacy.
Where does my prescription go?
During your consultation, the Doctor will discuss which pharmacy the script will go to.
Does the approval process take longer in certain states?
The approval is dependant on which state the Medical Practitioner is practicing in. If the Practitioner is applying for approval via the Special Access Scheme (SAS), it usually takes approximately 2 working days for them to receive correspondence from the TGA.
Will I need to book another appointment, or can I just collect the prescription from reception?
At the time of booking in your initial consultation, the Patient Care Team will book in your follow up consultation for 6 weeks later. Should you require a follow up consultation sooner than 6 weeks after your initial, please don’t hesitate to contact our team.
Can anybody pick up my prescription or collect/receive?
With proper identification, a person other than yourself can pick up the product on your behalf. However, it’s best to check with the dispensing pharmacy prior to collection.
How do I get my product?
Once your approval has been received by the pharmacy, you can either pick up your medicine or, alternatively, have it securely posted to you.
What do I do if I need a repeat prescription?
If you require a repeat prescription (and you don’t have any repeat prescriptions at the pharmacy), please contact our Patient Care Team to book in a follow up appointment.
What pharmacies do you dispense from?
We have a wide range of pharmacies within Australia that dispense Medical Cannabis to our CDA patients.