Born from the pandemic as an innovative way for patients to access medicine without having to see a doctor in person, Telehealth is now a commonly utilised service that allows patients to consult with health care providers via phone or video calls.
At CDA Clinics, we offer Telehealth consultations to eligible patients across Australia. Telehealth provides a convenient and time-efficient option for you.
It also allows our doctors and nurses to consult and connect with patients who are not feeling well, live in rural areas or are handicapped.
What can you expect in a Telehealth consultation at CDA Clinics?
In a Telehealth alternative therapy consultation at CDA Clinics, your CDA doctor or nurse will take the time to listen, discuss and review your individual case, including:
- Your medical condition(s) and symptoms
- Your current medications
- Your treatment history
- Product selection
- Education on alternative therapy
- Potential side effects from alternative therapy
During your consultation, your doctor or nurse will also review your consent form and apply to the TGA for the appropriate approvals.
Our Telehealth services for alternative therapy consultations are carried out via a phone call or a video call. No matter which option you select, our clinicians will conduct a thorough consultation and advise you on any potential therapies suitable for your symptoms and condition.
What’s the difference between an in-clinic and Telehealth consultation?
Our Telehealth alternative therapy consultations takes place either over the phone or via video call, and you will speak with a highly experienced doctor or nurse.
It is not a requirement for us to see you face-to-face, as our doctors are not diagnosing you. Diagnosis is performed by your regular doctor or specialist, which is why we require a health summary and referral from your doctor prior to booking your consultation.
Telehealth consultations have the added convenience of consulting with your doctor or nurse from the comfort of your own home!
Telehealth consultations require prepayment to secure the booking. This is done over the phone with our Patient Care Team once all paperwork has been completed.
How do I book and prepare for a Telehealth consultation?
In order to book a Telehealth consultation, you will need to register as a patient on our website and submit the appropriate paperwork.
There are three key documents required, including:
- A referral from your regular doctor
- A health summary
- A consent form signed by you
Once our team processes your paperwork, you will receive a ‘Ready to Book’ email with all the information you will need. You can then call our patient care team to make your booking.
During your consultation, our doctors and nurses will discuss a personalised treatment plan with you outlining your treatment goals, as well as the benefits and any potential side effects of your prescribed medicine.
For more information on the booking and application process, please visit our Process page.
What if I’m hearing impaired?
If you are hearing impaired, we offer a live chat, or you can have a carer on the Telehealth call. We can also arrange a video consultation if required.
As a special consideration, hearing-impaired patients can book their initial consultation via email, please include details of your requirements.
How do I obtain my prescription through a telehealth consultation?
After your Telehealth alternative therapy consultation, you will receive an SMS link to download the CanView app. After downloading the app via the link, you can login to see your scripts.
If your script is approved by the TGA, your doctor will remove the pending status on your script and send your prescription to the selected pharmacy through the CanView platform.
You can then place your order via the app and contact your pharmacy to organise payment and collection or delivery. You can follow the status of your order via the app! This process can take up to 10 days.
If you are interested in booking a Telehealth alternative therapy consultation, please take our no-cost eligibility screening to see if you are eligible.
Disclaimer: This is not intended to be used as medical advice or a substitute for your own practitioner’s advice, nor is it intended to be used for diagnosis or treatment for any illness/disease. CDA Clinics & associated parties are not liable for any injury, loss or damage incurred by use of/reliance on information provided.
