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/ Thank You Consent Form

Thank you for completing the digital consent form.

We will now review your paperwork to ensure everything you’ve submitted is correct. If your paperwork is complete, we will contact you to organise a booking for your initial consultation.

Frequently Asked Questions

How do I pay for the consultation?

For in-clinic consultations, we can accept payment after your consultation via cash or debit/credit card.

For Telehealth consultations, payments will be taken at the time of making the booking over the phone. We’ll take your debit/credit card details to process payment. In circumstances where you’re unable to pay over the phone, we may be able to provide you with an invoice to make payment via bank transfer.

How long until I can receive my medication?

We always tell patients to allow at least 10 business days from the day of consultation (provided the consultation has been paid for) until you hear from a pharmacy that is ready to dispense your medication. If you’ve not been contacted after 10 business days, please contact your prescribing doctor as in some cases the TGA may require more information for your application to be approved and this can elongate the process.

What technology do I need for Telehealth?

The majority of Telehealth consultations will be conducted via phone (audio only). The only equipment you require is your phone. Should you wish to perform the Telehealth consult via video conference, please ensure you discuss this with our Patient Care Team at the time of booking your appointment. Please make sure to add our number (1300 232 362) to your mobile so you know when it’s us trying to get hold of you.

Where are your clinics located?

We currently have clinics in the Gold Coast, Brisbane and Maroochydore. For details on each location, please refer to the Clinics Page.

Can the doctor provide repeats?

Your prescribing doctor may be able to provide repeat prescriptions after your initial consultation. Please discuss this with them during your consultation.