FAQS

According to AHPRA, the Australian Health Practitioners Regulations Agency, “A conflict of interest in practice arises when a practitioner, entrusted with acting in the interests of a patient or client, also has financial, professional or personal interests or relationships with third parties which may affect their care of the patient or client”. In layman’s terms – no.

Your prescribing doctor may be able to provide repeat prescriptions after your initial consultation. Please discuss this with them.

Prepayment is required to book any consultations (whether it is an initial or follow up consult). Consultation prepayments are done at the time of booking.

If alternative medicine is deemed clinically suitable for a patient, medical practitioners can apply through the TGA’s Special Access Scheme (SAS) or Authorised Prescriber scheme for approval to access certain products for that patient. If the patient is eligible, their GP can provide them with a prescription for a alternative product which they can have fulfilled at a pharmacy.

To start confidently prescribing alternative medicine to patients, medical practitioners can register on the Canview platform to receive free educational resources and view the largest range of natural products in Australia.

TGA approvals may last for up to 12 months. Please check the approval letter provided by your pharmacy to confirm the length of approval.

The TGA decision timeframe is approximately 2 working days once all the relevant information required by the TGA to assess the application is provided by the medical practitioner.

We always tell patients to allow at least 10 business days from the day of consultation (provided the consultation has been paid for) until you hear from a pharmacy that is ready to dispense your medication. If you’ve not been contacted after 10 business days, please contact your prescribing doctor as in some cases, the TGA may require more information for your application to be approved and this can elongate the process.

Yes. It is important for patients to advise their prescribing doctor of any changes to their medications over the course of their alternative treatment so they can check for potential drug interactions and ensure the safety and efficacy of all prescribed medicines.

Depending on the level of care within your facility, you’ll need to discuss with your nurse or doctor that you’re considering alternative treatment. If they require certain documentation for your care (after you’ve been approved and prescribed alternative medicine) please contact our patient care team.

The majority of Telehealth consultations will be conducted via phone (audio only). The only equipment you require is your phone.

Any registered medical practitioner in Australia can legally prescribe alternative medicines.